Important information about the coronavirus (COVID-19)
The NHS across Essex will be better prepared for outbreaks of new infectious diseases if the public follows Public Health England advice.
We have put in place measures to ensure the safety of patients and staff which may mean your patient experience is subject to change.
The Chief Medical Officer announced on Friday 13 March that the country has moved into the ‘Delay’ stage of the response to coronavirus (Covid-19).
The new advice issued by the Prime Minister is to stay at home for 14 days if one member of the household is affected and if you have either:
a high temperature (37.8C or above) or
a new continuous cough
Do not go to a GP surgery, pharmacy or a hospital. You do not need to contact 111 to tell them you're staying at home.
Use the NHS 111 online coronavirus service if:
you feel you cannot cope with your symptoms at home
your condition gets worse
your symptoms do not get better after seven days
Only call 111 if you cannot get help online.
Stay At Home advice can be found here.
Everyone is being reminded to follow Public Health England advice to:
always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel
wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available
avoid touching your eyes, nose and mouth with unwashed hands, and
avoid close contact with people who are unwell.
Information remains subject to regular change and updates. More information can be found on the NHS website here.
CHAPEL STREET SURGERY would like to invite you to join DoctorLink.
We have been looking at how we can improve access to Practice services; DoctorLink is our new online service where you can:
- Access advice
- Book appointments online
- Request Repeat Prescriptions
Sign-up is simple and you can create an account here:
For all urgent appointment, we ask that you undertake a symptom assessment through DoctorLink.
The symptom assessment will ask you a number of questions to help to identify your problem.
The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self-care.
If your outcome indicates that an appointment is required at your GP Practice, you simply click on the “book an appointment” button and book your appointment directly.
If no appointments are available, you will see a “request an appointment” button, please click this.
Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker).
The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
We have a ramp at the front of the surgery for wheelchair access, prams and pushchairs.
Online appointment booking is currently suspended but you may still use the below link to order repeat prescriptions.
Online bookings are ONLY available for telephone appointments.
Please use the link below to book your telephone appointment.
DO NOT ATTEND THE SURGERY unless requested to do so by a clinician.
(Site updated 12/01/2021)